YH
Yeshan H
1 reviews | Active since Sept 2021
24 Sept 2021, 11:39
Standard bank debit without authorization
Standard bank, Payfast was required to refund my account however debited instead. Standard bank, I feel this transactions should have never been processed without an OTP being used or my consent. It looks like anyone may debit a Standard bank account without permission. Unfortunately your Standard bank consultant says that it will take around 21days to resolve this issue.
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Standard Bank's replyOfficial
24 Sept 2021, 23:59 Hello Yeshan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply24 Sept 2021, 23:59
Official
Hello Yeshan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***