RH
Robert H

1 reviews | Active since May 2015

09 Aug 2022, 08:41

Standard bank debit orders roll 3 weeks before the dew date.

A debit order that I approved for the 26th of August was debited yesterday, now I am being phoned an hounded to pay my account when I have been retrenched last year October, my account is now nearly R400 overdrawn, I have 2 Major issues with this useless bank, firstly is the fact that they have ****ed up my account and expect me too pay for it. Secondly when I request to speak to a manager I get told that it won't help..... I am at the point where I'm going to to go to the ombudsman, as well as reporting them to the authorities for breach of contract regarding my account..... I am beyond ****ed off and will NEVER recommend Standard bank or any of the products to anyone, in fact I am leaving this useless financial institution, who can't even pronounce there customers Hames correctly because they are too stupid to be able to read. Please be very careful when choosing Standard bank, as you will be treated like **** and expected to be able to pull money out of thin air to pay for there mistakes.

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Replies (3)
Standard Bank
Standard Bank's reply09 Aug 2022, 09:07
Official
Good Day Robert 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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RH
Robert H's update09 Aug 2022, 09:57
Reviewer Update
OK, let's see how long it takes for someone to contact me, I doubt very much that this will happen as I am still waiting for someone to contact me from ***** devision regarding a reported case of *****, I reported it the day happened several years ago, but still nothing, so I'm not holding much hope.
Standard Bank
Standard Bank's reply09 Aug 2022, 10:17
Official
Hello Robert

This is not the level of service we strive for. 

We understand your frustration and would like to help. 

We can assure you that your matter is now in the right hands. 

Kind regards 
Standard Bank Help Centre 
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