GB
Grant B

1 reviews | Active since Dec 2016

05 Nov 2018, 12:46

Standard Bank Debit Order UPS NCONNUPS15 78721

I noticed a debit on my account that was not authorized by myself. I went in to the Northmead Square branch and was told that there have been a lot of these types of transactions recently and they appear to be ********** and are all below R100 so as not to attract attention. The gentleman was kind enough to reverse the debit but now i see i was billed R60.53 for reversing the charge. So now I've been ****** from twice? What is the purpose of having a bank account to keep my money safe when anyone can just take money from it without my permission? And then to make matters worse, if i notice i have been **********, its going to cost me even more. You cannot charge me for something i did not give permission for and if you think i did give permission then i challenge you to prove it! Please reverse the charge, failing which i will be following this up with the banking ombudsman.

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Replies (2)
Standard Bank
Standard Bank's reply05 Nov 2018, 13:42
Official
Dear  Grant Bamford 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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 *** (fax)
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GB
Grant B's update06 Nov 2018, 08:54
Reviewer Update
Good Day Thank you for your response. The amount has been reversed and i am happy that you dealt with it so quickly.