Standard Bank Debit Order Risk UPS NCONNUPS15 22312!

Item: Standard Bank
Rating: 1
Author: Pierre pierre.west

Terrible service from consultant. called ***to report a ********** transaction. The call center consultant reveres the transaction and confirms it as ********** I ask for more information on the transaction and I receive attitude fro her. I am advised that if I want to complain I should speak to the complaints department, I shared my concern seeing as its a ********** debit order where she advises lots of clients have complained about it, what am I worried about the transaction was reversed. This adviser was unhelpful and extremely rude. The powers that be should make contact with me to discuss the matter and listen to the call.

How can I trust a bank where funds are debited from my account without correct protocol and assurance that it wont happen again.

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Replies (1)

Standard Bank's replyOfficial

05 Nov 2018, 13:41

Dear Pierre van der Westhuizen

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply05 Nov 2018, 13:41

Official