Standard Bank Debit Order NOT going through.

I have made contact with Standard Bank via phone, email, and even twitter.

My car payment has still not been debited for November, I have however received a statement this morning showing me my arrears. How am I in arrears when YOU do not debit my bank account?

When I phoned to enquire I offered to make the payment myself, I was then told that I could not make a payment, the vehicle plan only works on debit orders, I should send an email if I have enquiries. I have sent 4 emails over the past 2 months, no response was ever received.

Someone else then phoned me the end of October. He finally sent me banking details protected by a password. The password he gave did not work. I emailed him back regarding this and have TO DATE not received a response from him.

Let me make this clear. I WILL NOT BE HELD LIABLE FOR ARREARS WHEN STANDARD BANK IS SUPPOSED TO DEBIT MY ACCOUNT AND CAN NOT EVEN PROVIDE ME WITH BANKING DETAILS WHEN I OFFER TO MAKE A MANUAL PAYMENT!

I will take this to the Ombudsman if need be. This is absolutely pathetic service!