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Anesh R

1 reviews | Active since Oct 2018

04 Nov 2018, 12:51

Standard Bank Debit Order *****

Majority of my friends and family use this bank. Today my mum notified me that a debit order went through that she had no idea of. I phoned standard bank and Casline Stephens notified me that a lot of customers are complaining of unauthorized debit orders. Casline notified me that there is a process that is not in place as yet to solve unauthorized debit orders. This is sad coming from a reputable bank. I will make sure my entire branch is aware of this since I have family and friends working at the branch. The amount has been reversed but it looks as if each month we will have to phone in to reverse any further unauthorized debit orders.

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Replies (2)
Standard Bank
Standard Bank's reply05 Nov 2018, 01:59
Official
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:  -          Email: ***    We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Niyaaz Jardine  Complaint Resolution Centre
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Standard Bank
Standard Bank's reply16 Nov 2018, 10:58
Official
Dear  Anesh R  
Thank you for posting your comments. 

emails was sent to you requesting further details, to date no response received,  I also tried calling you to get the information.  Should your matter still not be resolved, please revert directly to me.

Kind regards 

Clint Petersen
Complaint Resolution Centre
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