Standard Bank Debit Card Replacement not possible ?!

Item: Standard Bank
Rating: 1
Author: Alain S

I am trying to order a debit card replacement card and was told that I can phone in and order it online two months ago. Now I get told that I can order the card but the old one will be cancelled ? So what I am suppose to do in the meantime without a card ? I cannot be for a week without my card. Then I get told that you can't order a debit card online and need to go to a branch ?! I have spoken to 6 people this morning already and even phoned the escalation line for assistance. Everyone is useless ! Please help as this situation is absolutely unacceptable.

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

19 Oct 2023, 10:21

Dear Alain

This is not the level of service we strive for.

We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply19 Oct 2023, 10:21

Official

Standard Bank's replyOfficial

19 Oct 2023, 11:15

Dear Alain

Our team tried calling you to no avail.

Please confirm a convenient time we may contact you.

Looking forward to your response.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply19 Oct 2023, 11:15

Official

Dear Alain

Our team tried calling you to no avail.

Please confirm a convenient time we may contact you.

Looking forward to your response.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's replyOfficial

19 Oct 2023, 11:21

Hello Alain

Thank you for getting back to the team. We have requested our agent to respond and further assist.

Kindly await email response from the team

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply19 Oct 2023, 11:21

Official

Standard Bank's replyOfficial

19 Oct 2023, 11:37

Standard Bank's reply19 Oct 2023, 11:37

Official