Standard Bank debit card renewals

The autoteller reminded me that my debit card expires in March and I need to visit a branch to replace it. Went to the Amanzimtoti branch on 7 Feb at 09h30 as I am on holiday and approached the door only to be told by a rude security guard that I needed to wait outside the shopping mall. He was followed by a lady brandishing hand sanitizer who told me the queue was in the parking garage across the road!! When I looked out of the door 20 or so people were queuing and waiting to get into the bank. Where I live in Boksburg they have closed five branches and only have one open. This as they expect you to bank electronically but you still have to collect debit cards!! I called their call centre and was told the card could not be couriered as it is an over the counter issue. Seems stupid, counter productive and not customer orientated.