RK
Robi K
1 reviews | Active since Jul 2020
25 Nov 2021, 09:34
Standard Bank... dear client ... let's make it difficult for you 😁
I go to my branch .. killarney ... and get turned away because I did not book an appt online ... no signs that I could see .. no emails warnings that I saw ... and the complaints process says ... go to branch manager and complain... but since you cannot enter the branch without an appt .... pathetic!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Nov 2021, 12:30Dear Robi K
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply25 Nov 2021, 12:30
Official
Dear Robi K
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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RK
Robi K's updateReviewer Update
25 Nov 2021, 20:18Is your email the proposed resolution ??
If that's the case .. then it's time to change to a more customer oriented bank ...
If that's the case .. then it's time to change to a more customer oriented bank ...
RK
Robi K's update25 Nov 2021, 20:18
Reviewer Update
Is your email the proposed resolution ??
If that's the case .. then it's time to change to a more customer oriented bank ...
If that's the case .. then it's time to change to a more customer oriented bank ...
RK
Robi K's updateReviewer Update
25 Nov 2021, 20:22No wonder your trust index is a measly 2.6 / 10 .. based on 33 thousand plus reviews..
RK
Robi K's update25 Nov 2021, 20:22
Reviewer Update
No wonder your trust index is a measly 2.6 / 10 .. based on 33 thousand plus reviews..
Standard Bank's replyOfficial
26 Nov 2021, 14:21Dear Robi K
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
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Standard Bank's reply26 Nov 2021, 14:21
Official
Dear Robi K
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
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