JB
Jo B

1 reviews | Active since Feb 2018

20 Feb 2018, 13:26

Standard Bank De Grendel is useless and ***********

Got ****** with all my credit cards for my business and when I received the new cards it needed activation. I brought a proof of address on 2 occasions for FICA purposes and got turned away twice, while my business suffered. Nobody is of any help or understand the pain I am going through to get my card activated.

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Replies (2)
Standard Bank
Standard Bank's reply20 Feb 2018, 13:28
Official

We acknowledge receipt of your complaint.

We apologise to hear about your frustration. We will investigate your concerns and provide you with feedback shortly.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply21 Feb 2018, 10:14
Official

Thank you for bringing your concerns to our attention.

Your concern was escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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