Standard bank

Dear Standard Bank Merchant Department,

I'm writing to express my frustration and disappointment with the service I've received from your Merchant Department. For five months, I've been seeking resolution for an issue with my business account, but unfortunately, the problem persists.

The issue began when I was incorrectly charged excessive machine fees and commissions. The agent who issued my machine assured me that I would receive a refund. However, since then, the agent has stopped responding to my WhatsApp messages, and my attempts to get assistance at various branches have been futile.

The branch visits have been a waste of time, as I'm consistently told that the issue will be escalated, but no progress is made. The only means of contacting this department is through a phone call, which is inconvenient.

Details of my case:

- Account Name: SAMEDAY CLEANING SERVICE - Account Number: *** - Issue: Overcharged machine fees and commissions - Initial Report Date: 14/10/2024 - Agent's Name: Sibusiso Makhuba

I request your urgent intervention to resolve this matter. I'd appreciate:

1. A full refund of the incorrect charges. 2. Compensation for the time and resources wasted. 3. Improved communication and follow-up on my case.

Please provide a timeline for resolving this issue and ensure that your team takes responsibility for assisting me.

Contact Information:

Phone Number: *** Email Address: ***

Thank you for your attention to this matter.

Best regards,

Collen SAMEDAY CLEANING SERVICE