KE
Kester E
1 reviews | Active since Oct 2019
01 Mar 2023, 12:02
Standard Bank ****************
Hey, Standard bank quick question.
How the hell can you keep sending me Statements for a cheque account where you say we owe you money while I have been on debt review for the past year?
I and the debt counsellor have tried querying this multiple times and we can never get an answer from you.
At the start of our debt review, my counsellor actually received a statement saying that nothing is owed to you.
However, I now receive a statement saying I owe almost R10 000. Are you insane, Where do you suggest I get that money from while I am under debt review?!
And how after being informed of the debt review are you still charging?
Helpful (0)
Replies (8)0
Replies (8)KE
Kester E's updateReviewer Update
01 Mar 2023, 12:08My debt Review agency will be requesting a warrant of arrest for the CEO of Standard bank for being in contempt of court and being in breach of a court order.
KE
Kester E's update01 Mar 2023, 12:08
Reviewer Update
My debt Review agency will be requesting a warrant of arrest for the CEO of Standard bank for being in contempt of court and being in breach of a court order.
Standard Bank's replyOfficial
01 Mar 2023, 12:09Hi Kester
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Mar 2023, 12:09
Official
Hi Kester
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
KE
Kester E's updateReviewer Update
01 Mar 2023, 12:16Please ensure a speedy response time as we are tired of trying to have this resolved through Standard bank channels. we are ready to take legal action now.
KE
Kester E's update01 Mar 2023, 12:16
Reviewer Update
Please ensure a speedy response time as we are tired of trying to have this resolved through Standard bank channels. we are ready to take legal action now.
Standard Bank's replyOfficial
01 Mar 2023, 12:20Hi Kester
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Mar 2023, 12:20
Official
Hi Kester
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
KE
Kester E's updateReviewer Update
15 Mar 2023, 09:34Good Day, to date we have not heard a word from Standard bank. my debt review agent is in the process of reporting standard bank to the NCR as well as the banking ombudsman. we are tired of fighting.
KE
Kester E's update15 Mar 2023, 09:34
Reviewer Update
Good Day, to date we have not heard a word from Standard bank. my debt review agent is in the process of reporting standard bank to the NCR as well as the banking ombudsman. we are tired of fighting.
Standard Bank's replyOfficial
15 Mar 2023, 09:44Dear Kester
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Mar 2023, 09:44
Official
Dear Kester
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
KE
Kester E's updateReviewer Update
20 Apr 2023, 11:01I hav3 no received yet another statement. I have had no one from standard bank try and contact me. Its been more that a month. My husband and ibwill be moving all our accounts from standard bank and will never be doing business with you again. All you do is impoverish your clients. And ***** from them.
I will be going to the banks ombudsman as well as reporting uoubto the NCR
I will be going to the banks ombudsman as well as reporting uoubto the NCR
KE
Kester E's update20 Apr 2023, 11:01
Reviewer Update
I hav3 no received yet another statement. I have had no one from standard bank try and contact me. Its been more that a month. My husband and ibwill be moving all our accounts from standard bank and will never be doing business with you again. All you do is impoverish your clients. And ***** from them.
I will be going to the banks ombudsman as well as reporting uoubto the NCR
I will be going to the banks ombudsman as well as reporting uoubto the NCR
Standard Bank's replyOfficial
20 Apr 2023, 11:28Dear Kester
Thank you for getting back to us. We have requested for the matter to be investigated and follow up be presented.
Kindly await feedback from the team.
Kind Regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We have requested for the matter to be investigated and follow up be presented.
Kindly await feedback from the team.
Kind Regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Apr 2023, 11:28
Official
Dear Kester
Thank you for getting back to us. We have requested for the matter to be investigated and follow up be presented.
Kindly await feedback from the team.
Kind Regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We have requested for the matter to be investigated and follow up be presented.
Kindly await feedback from the team.
Kind Regards,
Standard Bank Hello Peter Team
***