Standard Bank - ****************

I'm appalled at how Standard Bank treats me, a customer who paid bank charges for 15+ years. I emailed Standard Bank before the end of April to notify them that I formally request my cheque and CC acc's to be closed. It was only 3days later that someone contacted me to say that I would need to go into a branch to close the accounts - which is ridiculous when everything is digital nowadays. By this stage it was too late to close my accounts before bank charges were deducted, including a penalty fee of R115 on my CC. I subsequently went into branch to close my accounts at which point I was asked to pay in R197 in charges by Prudence in Bryanston to settle my account before she could close it. I made the payment and heard nothing more. The acc wasn't closed. I took more time out my work day to make a second trip to the branch, at which point another R12 was being requested to close my account due to another admin error on the banks side. I asked them to escalate my issue and close my acc because I'd been put out of pocket and messed around enough. I was subsequently told they will not escalate it and then I was hung up on. Please close my account. I will not pay anymore money