AD
Adiel D

1 reviews | Active since Sept 2021

13 Sept 2021, 09:09

Standard bank daylight insurance *******

In 2015 I took out 2 insurance policies one being a life cover and salary protection plan..In 2021 I was retrenched.I opted for the salary rotection plan covered .The company send me claim forms .I filled in claim forms .I send it in. They wanted two places where I look for jobs I send all in .I received message we got you covered . Since May 2021 till September 2021 I have been unemployed looking for work . I have not received no cover yet .rather they ask me for more proof of bank statements ,more proof that I'm applying for work. I send them proof. They then send me another message "we received your mail. There been no contact for a month so contacted the ombudsman. On tenth. September I didn't pay none of my insurance they want to know why I'm not paying . I informed them immediately I handed them over to the ombudsman. Within in next hour they responded . With a new document I have never received with my claim forms.also that my first payment would be in , in a few weeks time. *****e goed. *******ers. . We must pay and pay. When it comes to pay .they push you away.They look for the best ways not to pay you. What purposes of there products .standard bank daylight insurance *****'s.. I don't advise people to consider taking any policies out with them. I have 3 bad experiences of different products of Standard products .I read the reviews of previous people .It's 100 percent truth . Bad Bad service

0
Replies (1)
Standard Bank
Standard Bank's reply14 Sept 2021, 01:20
Official
Hello Adiel, 
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** (fax)
***