JY
Johan Y
1 reviews | Active since Jul 2011
02 Dec 2023, 05:13
Standard Bank ******** day lite *******
This is a new way for standard bank to ***** your money. I did a instant payment from my standard bank account to my capitec account. From my capitec account I paid a portion to my wife’s capitec account. I HAVE DONE THE SAME PAYMENT MANY TIMES BEFORE. The payments initially went through but after a day both my capitec and my wife”s were frozen. We phoned Capitec and the told us Standard Bank send them a message to hold the money from my immediate eft. (alleged *****) REALLY!!! After 2 hours on the phone with Standard Bank we got nowhere!!! Just told us the system did it and they did send a revised message to Capitec to release the funds. Capitec denies this!! Now my money is somewhere in cyberspace earning them interest!!!! ********s!!
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
02 Dec 2023, 08:01Hi Johan
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply02 Dec 2023, 08:01
Official
Hi Johan
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
JY
Johan Y's updateReviewer Update
02 Dec 2023, 11:01Very Generic answer that everybody gets..
Who would that be working on this?!
Nobody even asked my details.
Pathetic.
Who would that be working on this?!
Nobody even asked my details.
Pathetic.
JY
Johan Y's update02 Dec 2023, 11:01
Reviewer Update
Very Generic answer that everybody gets..
Who would that be working on this?!
Nobody even asked my details.
Pathetic.
Who would that be working on this?!
Nobody even asked my details.
Pathetic.
Standard Bank's replyOfficial
02 Dec 2023, 11:28Good day Johan
Our team will reach you in order obtain additional information.
We appreciate your patience.
Kind regards
Standard Bank Hello Peter Team
***
Our team will reach you in order obtain additional information.
We appreciate your patience.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Dec 2023, 11:28
Official
Good day Johan
Our team will reach you in order obtain additional information.
We appreciate your patience.
Kind regards
Standard Bank Hello Peter Team
***
Our team will reach you in order obtain additional information.
We appreciate your patience.
Kind regards
Standard Bank Hello Peter Team
***
JY
Johan Y's updateReviewer Update
05 Dec 2023, 07:56Never got contacted by Standard Bank.
Issues unresolved….
What a bunch of …..
Issues unresolved….
What a bunch of …..
JY
Johan Y's update05 Dec 2023, 07:56
Reviewer Update
Never got contacted by Standard Bank.
Issues unresolved….
What a bunch of …..
Issues unresolved….
What a bunch of …..
Standard Bank's replyOfficial
05 Dec 2023, 07:59Hi Johan
We apologise for the delay getting back to you. We will follow up and provide feedback.
Kind regards
Standard Bank Hello Peter Team
***
We apologise for the delay getting back to you. We will follow up and provide feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Dec 2023, 07:59
Official
Hi Johan
We apologise for the delay getting back to you. We will follow up and provide feedback.
Kind regards
Standard Bank Hello Peter Team
***
We apologise for the delay getting back to you. We will follow up and provide feedback.
Kind regards
Standard Bank Hello Peter Team
***
JY
Johan Y's updateReviewer Update
05 Dec 2023, 09:48Just got phone by this Lady from Standard bank, talking in broken english that is hardly understandable.
She admitted that Standard Bank transmitted a message to Capitec to withhold the money of the payment after it already went through.
We are charged for the immediate payment, the cost of Capitec going over limit etc
She kept om saying I am charged because it reflects on my statement… good heavens
Forget it Standard Bank, after having this account since 1984 I will be moving everything soon to Capitec. Service is like 100 times better!
She admitted that Standard Bank transmitted a message to Capitec to withhold the money of the payment after it already went through.
We are charged for the immediate payment, the cost of Capitec going over limit etc
She kept om saying I am charged because it reflects on my statement… good heavens
Forget it Standard Bank, after having this account since 1984 I will be moving everything soon to Capitec. Service is like 100 times better!
JY
Johan Y's update05 Dec 2023, 09:48
Reviewer Update
Just got phone by this Lady from Standard bank, talking in broken english that is hardly understandable.
She admitted that Standard Bank transmitted a message to Capitec to withhold the money of the payment after it already went through.
We are charged for the immediate payment, the cost of Capitec going over limit etc
She kept om saying I am charged because it reflects on my statement… good heavens
Forget it Standard Bank, after having this account since 1984 I will be moving everything soon to Capitec. Service is like 100 times better!
She admitted that Standard Bank transmitted a message to Capitec to withhold the money of the payment after it already went through.
We are charged for the immediate payment, the cost of Capitec going over limit etc
She kept om saying I am charged because it reflects on my statement… good heavens
Forget it Standard Bank, after having this account since 1984 I will be moving everything soon to Capitec. Service is like 100 times better!
JY
Johan Y's updateReviewer Update
05 Dec 2023, 10:28At this point I am not interested in your useless answers.
Keep chem to yourself.
Keep chem to yourself.
JY
Johan Y's update05 Dec 2023, 10:28
Reviewer Update
At this point I am not interested in your useless answers.
Keep chem to yourself.
Keep chem to yourself.
Standard Bank's replyOfficial
05 Dec 2023, 10:30Hi Johan
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply05 Dec 2023, 10:30
Official
Hi Johan
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
JY
Johan Y's updateReviewer Update
05 Dec 2023, 12:32Is there something wrong with your eyes?
Can you read?
IT IS NOT RESOLVED AND YOU ARE LYING!
Can you read?
IT IS NOT RESOLVED AND YOU ARE LYING!
JY
Johan Y's update05 Dec 2023, 12:32
Reviewer Update
Is there something wrong with your eyes?
Can you read?
IT IS NOT RESOLVED AND YOU ARE LYING!
Can you read?
IT IS NOT RESOLVED AND YOU ARE LYING!
Standard Bank's replyOfficial
05 Dec 2023, 12:41Good day
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Dec 2023, 12:41
Official
Good day
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
12 Dec 2023, 08:55Hi Johan
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply12 Dec 2023, 08:55
Official
Hi Johan
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
JY
Johan Y's updateReviewer Update
12 Dec 2023, 09:17Another lie….
JY
Johan Y's update12 Dec 2023, 09:17
Reviewer Update
Another lie….