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z.coote z.coote
1 reviews | Active since Jun 2017
28 Oct 2020, 10:26
STANDARD BANK DATA ALLOCATIONS FROM CELL PHONE PROVIDERS
Standard Bank does not allocate data purchased from the Vodacom app to clients!!!! They take your money but don't allocate the data! So now you have to fork out more money to purchase data!!! And when you phone Standard Bank they transfer you to 20 different departments or you get cut off!!! No matter how carefully you select the correct option from the voice prompts! You still end up in the wrong department! Pathetic! I just want my money back! This is the last straw! They want to go all digital but what an epic fail STANDARD BANK!!!!!
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
28 Oct 2020, 12:16Good day Zelda Pyper
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply28 Oct 2020, 12:16
Official
Good day Zelda Pyper
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
02 Nov 2020, 11:31Hello Zelda
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply02 Nov 2020, 11:31
Official
Hello Zelda
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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