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GOOD DAY

ON THE 11TH OF SEPTEMBER ROUND ABOUT 11.15 I RECEIVED A CALL FROM CHARMAINE MOSS ( CELL NUMBER *** - THIS NUMBER SHOULD BE RICA'D AND THE ***** LINE WOULD BE ABLE TO TRACE THE PERPETRATOR) TELLING ME THAT SHE IS CALLING ON BEHALF OF STANDARD BANK AND WOULD LIKE TO CLEAR ***** HAPPENING ON MY CREDIT CARD AS WE SPEAK. SHE SUPP**** ALL MY DETAILS IE. DATE OF BIRTH CARD NUMBERS BACK AND FRONT AND WANTED TO ASSIST BY STOPPING R8000 RAND AIRTIME BOUGHT FROM MTN AND VODACOM AND R2000 PAID ON A TRAFFIC VIOLATION TOTALLING R10000-00 THE CALL TOOK ABOUT 20 MINUTES AND SHE BLOCKED MY CREDIT CARD ACCORDING TO HER. AS I PUT THE PHONE DOWN THE R2000 WAS TAKEN OUT OF MY ACCOUNT AND I PHONED THE ***** LINE IMMEDIATELY AND RECEIVED A CASE NUMBER. REALIZING THAT I WAS ****MED I WENT TO THE BANK THE NEXT MORNING - THREE RIVERS AN THE LADY SHOWED ME HER COMPUTER SCREEN AND THE MONEY WAS STILL IN MY ACCOUNT BUT IT SHOWED AWAITING AUTHORIZATION. NEEDLES TO SAY THE MONEY WAS THEN RELEASED FROM STANDARD BANK ON THE 15TH AND 16TH SEPTEMBER AFTER I CLEARLY (BEGGED) THE BANK TO ENSURE THAT THE MONEY DOES NOT GET RELEASED. (I AM A PENSIONER AND JUST RECENTLY BEEN DIAGNOSED WITH BLOOD CANCER) I PHONED THE ***** DEPARTMENT ON THE 16TH AND THEIR RESPONSE WAS I PROVIDED THE ********* WITH MY PIN NUMBER. SURELY STANDARD BANK COULD INVESTIGATE WITH BOTH MTN AND VODACOM AND CHECK WHICH CELL NUMBER WAS ALLOCATED TO THE MONEY THAT WAS TAKEN FROM MY ACCOUNT AND THE TRAFFIC FINE THAT WAS PAID SHOULD HAVE A CAR REGISTRATION NUMBER LINKED TO THE PAYMENT.

THE REPRESENTATIVE FROM ***** LINE ADVISED ME THAT I HAD COMPROMISED MY PIN NUMBER TO THE ******* WHICH I VEHEMENTLY DID NOT DO.

I MIGHT ALSO JUST ADD THAT I HAVE BEEN WITH STANDARD BANK FOR ABOUT 28 YEARS AND HAVE TRULY BEEN A LOYAL CUSTOMER AND NEVER THOUGHT THAT I WOULD BE TREATED LIKE A ******** WITH ALL SORT OF ACCUSATIONS FROM YOUR STAFF.

THIS MAIL WILL PROBABLY NOT CHANGE THE OUTCOME JUST NEEDED TO LET STANDARD BANK KNOW YOU HAVE ONE VERY UNHAPPY CUSTOMER.

KIND REGARDS MARLENE PRETORIUS ***