nT
nomsa T
1 reviews | Active since Jun 2023
29 Dec 2024, 09:45
Standard Bank - ***********
My family and I were helping hostage on the 18 October 2024 and the 4 armed man demanded our phones and transacted with them. I reported the case to my bank which is Standard Bank and still this day it has not been resolved. I am being sent from pillar to post and all I get it's SMS's stating that my case is under investigation. For how long will this continue though? When I follow up I don't get a concrete answer, logged a complaint with the bank and still no joy.
I am so frustrated.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
29 Dec 2024, 10:05Hi Nomsa
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Dec 2024, 10:05
Official
Hi Nomsa
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Dec 2024, 10:08Hi Noma
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Dec 2024, 10:08
Official
Hi Noma
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Jan 2025, 07:25Hi Noma
Thank you for allowing us the opportunity to look into your matter. we hope you're well.
Thank you for allowing us the opportunity to look into your matter. we hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply07 Jan 2025, 07:25
Official
Hi Noma
Thank you for allowing us the opportunity to look into your matter. we hope you're well.
Thank you for allowing us the opportunity to look into your matter. we hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team