1 reviews | Active since Mar 2014
STANDARD BANK
I am a client of Standard Bank.
I cannot load new beneficiaries nor can I do once off payments on the Standard Bank online banking platform. What is the purpose of online banking if one cannot make a payment (ie an EFT) online?
The bank informed me that this problem has persisted since last week.
I am embarrassed as I cannot make payments to new creditors, despite my undertaking to do so (and I have an obligation to pay them), Those debts are now overdue and remain unpaid. I may also lose a contract as I cannot do an EFT to a creditor.
Why it takes so long to rectify the problem is not explained by the bank. Rather, they remain silent and do not advise their clients of the problems.
The bank has not issued me with a letter of apology despite my having called for same.
The bank does not respond to my emails and WhatsApp messages.
After almost 30 years as a client, it is clear that I should take my banking elsewhere and to a bank that cares about its clients. There are some excellent banks in South Africa that would like my business and that treat their clients as they should be treated.
Standard Bank's service is pathetic.
Complaints Resolution Centre
Complaints Resolution Centre
To make matters worse, I was charged R65.00 for that payment!
Shameful.
Previously there were no problems in making once off payments and adding beneficiaries.
What bank disallows its clients to (a) make once off payments and (b) add beneficiaries to their online banking accounts?
And then has the gall to charge a fee when payment is eventually made from the client's account (by an employee of the bank who had to process the payment)?
To make matters worse, I was charged R65.00 for that payment!
Shameful.
Previously there were no problems in making once off payments and adding beneficiaries.
What bank disallows its clients to (a) make once off payments and (b) add beneficiaries to their online banking accounts?
And then has the gall to charge a fee when payment is eventually made from the client's account (by an employee of the bank who had to process the payment)?