Standard Bank - *****!

December 2022, R10 000 was ****** from my daughter's account. She did not receive authorisation requests, but the purchases for electricity went through, each purchase worth R1000, so R10k in total. I reported this to the ***** department, and many months later STDbank said my daughter authorised payments. This was done using her bank card and ATM PIN. She is 16 years old and not stupid. I did not even know her ATM PIN. I disputed this, as my daughter did not buy electricity and we didn't recognize any of these transactions. I reported this to the Bank ombuds, they repeated what Standard Bank said that my daughter authorised the purchases.

Fast forward to early 2024 after many months of trying to resolve this, I asked STD bank to send me proof that my daughter's card and pin were used to authorise payment. The bank says to me I must subpoena them to gain access to this proof. I must subpoena the bank to obtain proof that my daughter authorised the *****. I am not happy at all and R10 000 is a lot of money. Seriously!!!

These are the transactions, all in a couple of days : 1. Cell number *** - Meter number - ***- R2000 2. Cell number *** - Meter number *** - R2000 and *** - Total R4000 3. Cell number *** - Meter number - *** and *** total R 4000

This is a *****, but I must accept that my daughter authorised using her card and pin.

STD bank sent me this list, there are more than 20 transactions of electricity, DSTV, and airtime. I am just sharing three here, and these 3 cell numbers received electricity/airtime, etc. worth R40k in one week. This is a clear case of *****...of that R40k, R10k was ****** from my daughter. I wonder which other customers paid for the R30k.