Standard bank customers de*****ed and ***** department in hiding

Hi I had unauthorised card payments from my account done at midnight, whilst I am overseas in Canada and my card is with me and does not work overseas. The amount taken was over R3300 in two installments, paid to a garage in Brazil. ***** division of Standard band is not picking up calls at all, I have been calling the whole day till I decided to call normal banking of Standard Bank and I was told that a number of customers have been de*****ed the same way. I need standard bank to reach out to us as their customers, to answer their phones and refund us our moneys ******.