1 reviews | Active since Mar 2011
Standard Bank - Customers Beware
Received my latest bank statement for my Standard Bank current account. Noticed that the total of service fees is 25% more than the sum of the individual service fees for each transaction. They thus overcharged me. It seems like Standard Bank is unable to do the most basic maths of adding the service fees correctly. Imagine as clients, we trust Standard Bank to at least specialize in things pertaining to the financial industry, but they are unable to attend to even basic functions correctly. I can only imagine how many unsuspecting clients do not notice this on their bank statements. I for one, do not like to be ****** by a company that I entrust with my money. Maybe this is an added revenue stream. I experienced this exact same problem in July/August 2019. Have a look at my Hellopeter review in August 2019. I sent an email to the email address printed on the bank statement (***), to highlight my concern. The email came back indicating delivery failed. I looked on the Standard Bank website, and the e-mail address is listed as ***. Sent an email to this address, but did not get any response as yet. It seems as if Standard Bank does not even know its correct email address. Standard Bank is a massive FAIL in my book. Customers of Standard Bank please beware.
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Your matter was escalated accordingly. We will revert to you as soon as possible.
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
An email has been sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Complaint Resolution Centre
**********
***********
An email has been sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Complaint Resolution Centre
**********
***********
