MP
Morgan P

1 reviews | Active since Mar 2011

29 Jun 2020, 13:16

Standard Bank - Customers Beware

Received my latest bank statement for my Standard Bank current account. Noticed that the total of service fees is 25% more than the sum of the individual service fees for each transaction. They thus overcharged me. It seems like Standard Bank is unable to do the most basic maths of adding the service fees correctly. Imagine as clients, we trust Standard Bank to at least specialize in things pertaining to the financial industry, but they are unable to attend to even basic functions correctly. I can only imagine how many unsuspecting clients do not notice this on their bank statements. I for one, do not like to be ****** by a company that I entrust with my money. Maybe this is an added revenue stream. I experienced this exact same problem in July/August 2019. Have a look at my Hellopeter review in August 2019. I sent an email to the email address printed on the bank statement (***), to highlight my concern. The email came back indicating delivery failed. I looked on the Standard Bank website, and the e-mail address is listed as ***. Sent an email to this address, but did not get any response as yet. It seems as if Standard Bank does not even know its correct email address. Standard Bank is a massive FAIL in my book. Customers of Standard Bank please beware.

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Replies (4)
Standard Bank
Standard Bank's reply29 Jun 2020, 16:30
Official
Hello Morgan

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
***
***
MP
Morgan P's update05 Jul 2020, 17:39
Reviewer Update
Received feedback from Standard Bank. All they did was apologise, and gave me two telephone numbers to contact to have their mistake rectified. They make a mistake, but I need to take the action to get it rectified. What a useless, ***********, thieving bank.
Standard Bank
Standard Bank's reply06 Jul 2020, 12:53
Official
Dear Morgan

An email has been sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me on the below email. 

Kind regards 
Complaint Resolution Centre 
**********
***********
MP
Morgan P's update06 Jul 2020, 13:47
Reviewer Update
I have emailed the information to Xavier Classie on 4 July 2020, to email address ***. I supp**** my ID number, street address, credit card expiry date, branch name and credit card limit. Please check your information first before stating that you have not received a response from me. I received a response from Zintle at Transact that sent me two telephone numbers to contact on 5 July 2020, in order that I make contact to resolve an error made by Standard Bank. In the original post, I also supp**** my account number, so all that needed to be done, was verify what I was stating, and rectify it. That is very basic and simple.