Standard Bank Customers are at the mercy of the bank for their own money

To who it may concern Yesterday i log a report of ***** within my account and was told 6 working days before i get feedback. I find this unacceptable as we trust banks with our money and dont expect to be vulnerable to people who tamper with our accounts.We also expect that your security systems are at the highest level to prevent such activities. Now am told i have to wait for money which is much needed. Do you think this is fair on your customers? Additionally for customers who been banking for many many many years with yourll. NB:awaiting your response

Dear Sender We acknowledge receipt of your e-mail and will provide feedback within 1 business day of receipt. Our operating hours are 8am – 4:30 on Monday to Friday. E-mails received on weekends and public holidays will only be attended to on the next business day. Please note that the ***** Query Management mailbox only deals with queries related to the below: 1. No feedback received on Credit, Debit and Cheque card ***** claims lodged 2. Customers unable to use their cards outside the Republic of South Africa 3. Submitting of documents required to finalize and/or review a card ***** claim outcome