Standard bank customer services is pathetic.read all the other customers reviews .the got a don't care attitude

They don't even take your bad reviews serious.they just send you a generated email.that states we will get someoneto contact you.and nobody ever does.we have just paid 384 Rand for a bank statement that was required by their team for investigation on a policy that lapsed but they charged us 0 that amount If you browse through these complaints.you will see standard bank has no regard for their customers .all these reviews are the same How are they getting away with it.i even went into the bank to find out why we got billed for this and the person said they will follow up.nobody knows anything .it's like they are running a circus.no care about the customers complaints .nothing at all.but I assure you.i have banked with capitec.and with them a complainbis actioned with urgency and the client never has to wait forever to find out anything.really horrible services...