Standard Bank Customer services confusion and failure.

I just want to talk about Standard bank customer service ever -changing processes. My money was retracted by a deposit machine at Maponya Mall bank terminals. I called a consultant who informed me that i would get a reference number but I didn't. She informed me that I should also go to the branch and it will expedite the process of getting the funds. Banks were closed so I went home and called following morning to get the reference number which i did not receive. The consultant I spoke to said there's no need to go to the branch as the matter is logged with back office. This was Friday morning 03/06/2021. I waited Friday till today on Monday. Today 07/06/2021 I called to follow up and I was told I can go to the branch to expedite the process and I will get the funds. This happened on machine 9202 around 17h00-18h00 on Wednesday 02/06/2021. I asked to be transferred to the Maponya mall more than once today after 15h00, there was no answer at all. This money I was depositing was meant for my kids for food. I ended up borrowing and depositing to another Institution. I am so disappointed having been with the bank for over a decade and a half now. I always get disappointments from my favorite bank. I have no trust in its Services anymore. My cell number is ***, my ID ***. I hope the bank will continue improving their services. I am hoping to be helped tomorrow at Standard Bank Maponya Mall branch. Regards Sifiso Sithole