Standard bank customer services + Blue Route bank need a kick in the butt.

in mid December 2021 I had been trying to increase my monthly payment limit but the online options would not accept it ( I had to call customer care) which I did for 4 days in a row. I sat online for approx 90 minutes per day on a telephonic queue . no one ever answered the calls. so I decided I would go to the banking mall in Blue Route. what did I discover, there were approx 30 people ahead of me, and after 2,5 hrs there was another 40 people behind me. I noticed that there were basically 3-4 bankers available at any time ( bearing in mind they do take lunches in between this ). the bank has the capacity to have one 11 banking persons , yet during the busiest time of the year they were functioning on 25% . I spoke to the manager and expressed my frustration after days on line on the phone and now 2,5 hrs in a queue. I spoke on behalf of not just me but all the other people who had to endure hours and hours of waiting. no numbers issued. no organisation. Managers response was " well this is what we have available, and we know its a busy time of the year but it is what it is". what kind of customer service is this. there were very elderly people waiting for hours and hours. I said that there are more than 10 booths for Std bank personnel to be working from. he was clearly under a lot of pressure. I ended up leaving after 2,5 hrs. I have waited until the 1st of Jan for my banking limits to be released again. I have still not been able to talk to anyone on customer services. the phone line is basically defunked.