Standard Bank Customer Service the worst!!!

Most horrible customer service!! You email them and they do not respond. You call their private banking line and call centre number, it will go unanswered. Worst thing is that I pay for this service (private banking) which I was told would make things easier as I can call or email my banker at any time but emails are not responded to, calls are not answered and EVEN when you try to call their private banking line NO ONE answers instead you will listen to their pre-recorded voice thing for 30min!!! And sad thing is that this is not the first time I am experiencing this kind of service with them. Standard Bank can keep their services, I think switching banks is the right thing to do at this point