Standard Bank Customer service sucks - closing my account.

I just received an SMS from Standard Bank requesting I FICA my account. I have already Fica'd my account 3 time with Standard Bank Greenstone. What happened to my information? I called the Contact Centre on ***.Thabiso assisted me. When I asked him why I received the FICA sms, he couldn't explain. I told Thabiso I was moving my account, he didn't care. He couldn't check my account details because I failed the security check. I even told him why I failed the security check (Standard Bank customer service hadn't updated my Company details).I am a customer of Standard Bank for more than 20 years. It didn't bother him. When I asked him for his surname, he said he is not comfortable , he was not comfortable because he was the reason why I was joining another bank. When I asked to speak to a Manager he just put me on hold and eventually cut the call.all at my expense. Totally disappointed, Standard bank wont only loose me as a customer but my members of my family as well as my friends will be moving their accounts.