Standard bank customer service sucks!

Item: Standard Bank
Rating: 1
Author: Rinus R

Standard bank service levels leave lots of space for improvement. They have always been willing to take my payments and provide services to increase my limits.

Now that I want to cancel and close my account I am getting nowhere. Its so simple just cancel the account but no they need to wait for this and money is not cleared even though its a direct payment and you can see it reflecting in the account.

I am truly sick and tired of working with Standard bank and I will never make use of their services again.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

02 Oct 2018, 10:17

Dear Rinus

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply02 Oct 2018, 10:17

Official

Dear Rinus

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Rinus R's updateReviewer Update

02 Oct 2018, 15:19

I have just called in to your call centre again and was rudely told that how do I expect the money to show if I already called in the morning and was told it will only show later! I believe it is my right to call in and check on my account as many time as I like! Please clarify this?

Rinus R's update02 Oct 2018, 15:19

Reviewer Update