MM
Mzimkhulu M

1 reviews | Active since May 2026

12 May 2026, 11:46

Standard Bank Customer Service Sucks😭🤯👎

It takes 4 tellers, 6 call centre agents, 2 branches, a head office department and 6 weeks for Standard Bank to resolve a query that you can resolve in 2 minutes on the Capitec Bank App.

Standard Bank service is appalling, to say the least. I am extremely disappointed with the bank. They only do lip service.

5 minutes after posting this review, a Standard Bank - Hellopeter agent will call me and tell me the same thing that all 6 call centre agents and 4 tellers have been saying, "Your matter has been escalated to our customer service department, we will try to resolve your query as soon as possible."

0
Replies (1)
Standard Bank
Standard Bank's reply12 May 2026, 11:59
Official
Dear Mzimkhulu,

Thank you for coming back to us.

Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.

We value your continued support and patience. 

Kindest regards
Standard Bank Hello Peter Team 
***