1 reviews | Active since Nov 2016
Standard Bank Customer Service Non-existent
<p>I try to find out from Standard Bank when my credit card be delivered to means at what branch without any help.</p> <p> </p> <p>I tried the so called prestige line, ********** 321, for more than 20 min without any prevail, Try a second time, 5min, no joy.</p> <p> </p> <p>I tried a new customer line, ********** 00, waiting another 15 min, nothing.</p> <p> </p> <p>i look up another number, ********** 41, wait again 10 min come through to an operater, do my security details, Ruwayda, told me it is on the way to be delivered to the Castle Walk branch, I ask it to be delivered to Irene Mall branch. She said I must contact another number, I told her to stop passing the bug and get it delivered to Irene Mall. She said I must hold on, another 10 min no joy.</p> <p> </p> <p>If this is how Standardbank treat there prestige clients then I do not want to know the service in the banks.</p> <p> </p> <p>i hope they fix there customer service line, Internet service. It is not the same anymore. I am considering to move my home loan, Checque account and credit card account away from Standardbank.</p> <p>May be they can redeem themselves by delivering my credit cards speedily to me.</p> <p> </p> <p>Gerrie.</p> <p> </p> <p> </p> <p> </p> <p> </p>
Good day Gerrie Engelbrecht
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Gerrie Engelbrecht
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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