Standard Bank Customer Service just getting worse & worse

<p>I have an Access Home Loan and yet when I tried to use it last Friday (27th May) I was told that the Loan had to be FICA'ed. I had not been informed in any manner of this so I went into the Northcliff Branch and was told apart from the FICA issue the Access facility had been closed because I had not used it for 6 months. Once again I had not been informed of this. Given this lack of and conflicting communication I asked whether the Access facility be re-instated immediately and not the stautary 3 days wait. To my horror I received a sms on Sat saying that the facility would be restored on 6th June!!!!! I phoned Home Loans on Sat and was promised by the call centre assistant (I stupidly didn't make a note of her name) that she would resolve the issue and call me either on Monday or Tuesday at the latest. I have not heard a word although I did phone the call centre yesterday and was told the matter would "be escallated". The facility has still not been activated. This is not the first instance recently where I have received very, very poor service from Standard Bank. I would appreciate some immediate action.</p>