STANDARD BANK CUSTOMER SERVICE IS BEYOND THE PALE

The type of account I use doesn't allow internet banking and cellphone banking,Which is fine with me because that is the type of the savings account I chose. Which means if I need any type of a statement I need to contact them.

The issue is the fact that they don't reply to emails nor attend to customer's complaints. I sent an email on the 1st of JULY requesting for an IT3b document so that I can be able to complete my tax returns. I didn't get a response. On the 17th of AUGUST I asked for feedback, Still no response. On the 3rd of SEPTEMBER I asked for feedback again, I only got a feedback from Zodwa Klaas on the 7th SEPTEMBER with security questions;of which I've provided answers to on the same day. I never got a response since.

On the 17th SEPTEMBER I laid a complaint and expressed my grievances. The reply was security questions again of which I provided,yet again. On the 20th SEPTEMBER Sinah Lukhele asked for my account number,of which I also provided same day.

Today is the 28th SEPTEMBER, which is 3 months later and still no response.

I went through the similar situation last year were I ended up going all the way to the branch,What's worse is that at the branch they took over an hour trying to find it and they failed ,they only contacted me 5 days later saying they've found it and they emailed it,They said going forward I can just send an email and request for it.

Every time I need assistance you take ages just to respond let alone resolving the issue. This is the worst service. I bank with FNB and CapitecBank aswel and comparing these two with standard bank,I give standard bank a ZERO. It's so appalling that a financial institute of this magnitude has such a disgraceful customer service.