Standard Bank Customer Service - Ineffective, Furstrtaing, Time-wasting

To resolve an ongoing issue with my online banking profile, I finally relented, and went to a branch for assistance. After waiting more than an hour, I was finally assisted. :)

At the same time I asked for a Garage Card to be cancelled. Unfortunately, there was apparently a problem preventing this from being done at the time (detail not specified), but the agent opened a service request. Two days later I received an SMS stating the service request was resolved and that I would be contacted with details.

I was never contacted.

And now (3 weeks later) another monthly fee for the card has been charged, so it was clearly NOT resolved.

Today I called the Helpdesk no. and was on the line for close to an hour, with intermittent conversations with a Helpdesk agent, and lots of waiting in between. Then the call disconnected... :( In that time I received 6 (six) SMS notifications of new (different) service request numbers.

I have little confidence that the the matter has or will be resolved...

In summary: 1. Unacceptable customer support experience 2. Service requests closed without action