DC
Devin C
1 reviews | Active since Nov 2013
21 Apr 2022, 18:08
Standard Bank.... Customer Service Delinquents
Absolutely poor customer service. Requested a settlement quote for my vehicle 2 days ago, and have yet to recieve a response. Just an automated mail stating I would get a response in 24 hours which have now come and gone.
Ridiculous.
Dont bother calling me - just email me the damn quote like I asked.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
22 Apr 2022, 13:07Hi Devin.
We always aim to deliver exceptional service and we're doomed when our clients are dissatisfied with our service. We have attempted to contact you for authentication purposes in order for us to forward you the settlement quote as requested, alternatively you may access the document via your standard bak app.
Please let us know when a convenient time would be to call you back :)
We always aim to deliver exceptional service and we're doomed when our clients are dissatisfied with our service. We have attempted to contact you for authentication purposes in order for us to forward you the settlement quote as requested, alternatively you may access the document via your standard bak app.
Please let us know when a convenient time would be to call you back :)
Standard Bank's reply22 Apr 2022, 13:07
Official
Hi Devin.
We always aim to deliver exceptional service and we're doomed when our clients are dissatisfied with our service. We have attempted to contact you for authentication purposes in order for us to forward you the settlement quote as requested, alternatively you may access the document via your standard bak app.
Please let us know when a convenient time would be to call you back :)
We always aim to deliver exceptional service and we're doomed when our clients are dissatisfied with our service. We have attempted to contact you for authentication purposes in order for us to forward you the settlement quote as requested, alternatively you may access the document via your standard bak app.
Please let us know when a convenient time would be to call you back :)
DC
Devin C's updateReviewer Update
22 Apr 2022, 13:2849 hours.
Listen Genius - I specifically said dont try to call, just email the document.
I am out of the country which is why I have been requesting email correspondence.
As for your ridiculous app and internet banking - I can not register for it because I dont have a standard bank card! Just a vehicle loan. So iv never got past the first page.
That was another query that was sent to standard bank a year ago with no response.
Please can you just send me the quotation? It really shouldnt be this hard.
If you absolutely have to call - use this number: +***4
Make it snappy - this was flagged as urgen on tuesday night already!
Listen Genius - I specifically said dont try to call, just email the document.
I am out of the country which is why I have been requesting email correspondence.
As for your ridiculous app and internet banking - I can not register for it because I dont have a standard bank card! Just a vehicle loan. So iv never got past the first page.
That was another query that was sent to standard bank a year ago with no response.
Please can you just send me the quotation? It really shouldnt be this hard.
If you absolutely have to call - use this number: +***4
Make it snappy - this was flagged as urgen on tuesday night already!
DC
Devin C's update22 Apr 2022, 13:28
Reviewer Update
49 hours.
Listen Genius - I specifically said dont try to call, just email the document.
I am out of the country which is why I have been requesting email correspondence.
As for your ridiculous app and internet banking - I can not register for it because I dont have a standard bank card! Just a vehicle loan. So iv never got past the first page.
That was another query that was sent to standard bank a year ago with no response.
Please can you just send me the quotation? It really shouldnt be this hard.
If you absolutely have to call - use this number: +***4
Make it snappy - this was flagged as urgen on tuesday night already!
Listen Genius - I specifically said dont try to call, just email the document.
I am out of the country which is why I have been requesting email correspondence.
As for your ridiculous app and internet banking - I can not register for it because I dont have a standard bank card! Just a vehicle loan. So iv never got past the first page.
That was another query that was sent to standard bank a year ago with no response.
Please can you just send me the quotation? It really shouldnt be this hard.
If you absolutely have to call - use this number: +***4
Make it snappy - this was flagged as urgen on tuesday night already!
Standard Bank's replyOfficial
25 Apr 2022, 09:51Hi Devin
We have sent you an email requesting further information.
Regards
***
We have sent you an email requesting further information.
Regards
***
Standard Bank's reply25 Apr 2022, 09:51
Official
Hi Devin
We have sent you an email requesting further information.
Regards
***
We have sent you an email requesting further information.
Regards
***