standard bank customer service appauling

this is my 5th attempt to get my credit card statement for august 2020, after an employee in the branch did make a spelling mistake with my name and the estatement was sent to the wrong, non existing adress i have been 5 time in waiting queues of more than 10 minutes each time- once I was cut off when the process was about to conclude- once the person did not respond to my request but put me into another waiting line, she wasn't even able to tell me if the branch can help me

i am currently on my 5th attempt waiting minute 19, someone came on and put me back into the waiting line i need the statement for sars, and it is not available on the app this is not acceptable as client service