Standard Bank - Customer Service a ****

Dear Standard Bank,

Your vehicle and asset finance department is lacking so much integrity.

1. I am in arrears with 1 month, no phone calls and cant get a hold of anyone to assist me with an arrangement. The account has been handed over? How? On what basis? Did I not honor an arrangement? When I have not even made one?

2. Today, I am called by your collections department to collect Insurance on my vehicle, while I already have insurance. I was not notified(you apparently send emails and sms's requesting schedules). I did not receive such notification.

I am appalled by the level of service. This is indeed an inconvenience, Paying double insurance during Covid 19. Is this new insurance affecting my credit score? I require answers!!

Please don't explain to me about my contract, Explain how you enforced an insurance without notifying me that you require a schedule.