TN
Thembelihle N
1 reviews | Active since Oct 2015
25 Apr 2024, 11:01
Standard bank customer service
When opening an account telephonically, Why Standard bank customer service team does not tell us that to collect a card can take up to an HOUR?. I was never going to go ahead and open the account with them? We are employed please.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Apr 2024, 11:44Hi Thembelihle
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Apr 2024, 11:44
Official
Hi Thembelihle
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
TN
Thembelihle N's updateReviewer Update
26 Apr 2024, 10:17I opened an account with Standard bank, and I received a confirmation of banking and an Sma to collect the bank card at the bank. I got to the branch they told me to wait an hour for verification of finger prints. 4 hours later they call to say they were not able to verify. My salary is paid to that account and I can't access it. Please help
TN
Thembelihle N's update26 Apr 2024, 10:17
Reviewer Update
I opened an account with Standard bank, and I received a confirmation of banking and an Sma to collect the bank card at the bank. I got to the branch they told me to wait an hour for verification of finger prints. 4 hours later they call to say they were not able to verify. My salary is paid to that account and I can't access it. Please help
TN
Thembelihle N's updateReviewer Update
26 Apr 2024, 10:18Please don't tell me my matter is in the right hands. I need my money urgently. Bills need to be paid and kids need to eat
TN
Thembelihle N's update26 Apr 2024, 10:18
Reviewer Update
Please don't tell me my matter is in the right hands. I need my money urgently. Bills need to be paid and kids need to eat
Standard Bank's replyOfficial
29 Apr 2024, 12:28Hi Thembelihle
Thank you for taking our call. As per our telephone conversation the matter has been referred to the branch. They will contact you to assist further.
Thank you for taking our call. As per our telephone conversation the matter has been referred to the branch. They will contact you to assist further.
We will be closing the matter on our side, but we are ready to assist as soon as we hear from you.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply29 Apr 2024, 12:28
Official
Hi Thembelihle
Thank you for taking our call. As per our telephone conversation the matter has been referred to the branch. They will contact you to assist further.
Thank you for taking our call. As per our telephone conversation the matter has been referred to the branch. They will contact you to assist further.
We will be closing the matter on our side, but we are ready to assist as soon as we hear from you.
Kindest regards,
Standard Bank Social Media Team