Standard Bank Customer (don't) Care

Standard Bank's customer care does not exist. They simply don't answer my calls to their business account department for an urgent enquiry.

I have been a client of Standard Bank for almost 25 years. Today I received an sms from them threatening to suspend my account because I did not comply with their request for outstanding information (probably FICA documents). I previously received an sms requesting documents. I went to the branch to submit the requested documents where I was told that al the required documents have been received. When I tried to contact there Customer Services (sic) I twice held the line for their business account department for more than 40min each time but they simply did not answer my call.