Standard Bank customer disdain

<p>How long does one queue at Standard Bank Kromboom Branch to collect a credit card? Answer: 30 minutes (I timed it). But take heart, there is a sign asking the fit and healthy to "allow those who are unable to stand for extended periods of time" to move to the front of the queue (which happened this morning; the queue actually moved backwards!). Taking something which doesn't belong to you is called *****ing. My professional time is worth say, R1000 an hour. By my reckoning, Standard Bank "owe" me R500. The point is simply that there is no mechanism in place to separate quick collections from lengthy transactions at what is labelled "Enquiries". The "manager" floated around in the background at one stage, but it is apparent that she is simply the fall person for a badly organised system. I leave Standard with this thought: would you foist a 30 minute wait on a customer at Constantia or Claremont? No way. The "above the line" clientelle simply would not stand for it. Standard Bank, please don't trot out the usual lame excuses about "understaffed" and "slow systems". And please, please, don't get the "manager" to phone me (this isa repeat experience, so no change from last time. You care for your shareholders, and not a fig for your customers, and that is it. </p>