1 reviews | Active since Jun 2020
Standard Bank Customer Contact Centre E-mail Unit is pathetic
On 09 March 2022, I sent an email request to Standard Bank to send through my IT3B statement for the financial year ending 28 February 2022. The reason for corresponding via email rather than through phone is because of the long time and cost the call would incur. Standard Bank responded on 13 June only to enquire if the request has been resolved. I informed Standard Bank that the request had not been resolved. Standard Bank then responded with " We have logged the request for the Current Year- TAX (IT3B) Certificate Service request has been logged successfully. The reference number is *** , expect feedback on 2022-06-15." On 01 July, I followed up with Standard Bank. Standard Bank responded with "Kindly advise if your request has been resolved, if not please contact our Transactional Banking on *** or +***1; if dialing internationally. " I am currently on a call with Standard Bank - 45 minutes already passed and not over yet.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team has been trying to get a hold of you. Please advise when you will be available to take our call in order for us to assists with your request.
Our team has been trying to get a hold of you. Please advise when you will be available to take our call in order for us to assists with your request.