KO
Kevin O

1 reviews | Active since Nov 2020

19 Nov 2020, 07:25

Standard Bank: Customer Circus

I app**** for a Mymo Cheque account online 3 weeks ago I'm still waiting for a notification to collect my card or even some feedback. I've phoned the Amanzimtoti Branch within the first week to follow up on when I can collect my card without success as the consultant promised to phone me back (but as I would discover as the weeks past following up is a myth at no-Standards bank). Last week I contacted customer service which should be called musical phone, being told to hold on because the consultant quickly wanted to follow up just to be transferred to another consultant who had no idea of why I was phoning or who I was happened 3 times at which point I admit I was becoming a bit annoyed. Customer Circus the Standard bank way. Still waiting for feedback.

0
Replies (2)
Standard Bank
Standard Bank's reply19 Nov 2020, 12:18
Official
Dear Kevin

Thank you for posting your comment. 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
Kind regards 
Complaint Resolution Centre
***
*** 
Standard Bank
Standard Bank's reply20 Nov 2020, 17:47
Official
Good day Kevin,
Thank you for posting your comments. 
Please be advised that an email was sent to you requesting further details. 
A waiting your response.
We greatly appreciate your continued support  
Kind regards,
Complaint Resolution Centre