Standard Bank Customer Center

The rating above is based on the fact that I cannot provide this review without rating the services. The security questions you are asked at the Standard Bank contact center are ridiculous and useless (a waste of time). The questions have nothing to do with your banking account with Standard Bank or any personal aspects of my life; instead, these are extracted from some third-party database with inaccurate and in some instances, outdated information or questions that have nothing to do with me as a client.

This verification system is entirely flawed and useless. I am unsure why I have to go through some third part questions that have nothing to do with me or any aspect of my life as a security feature, and Standard Bank has no way of verifying the information. This is a security risk to me as a client. The bank cannot determine how correct the information is either from the client or their third-party sources. As a result, there are instances when I cannot get assistance from the contact center.