STANDARD BANK CUSTOMER CARE SUCKS!!!

I have been with the bank for quite a number of years. Of late between the last two months, I have been exposed to *****. First time money was withdrawn from my account. I had to battle to get hold of someone and only after the 3rd email and a call yet again I got a response. O sorry mam you got to answer some "security" question, o sorry mam you failed (like I am in school!!!!!) all I wanted was some assistance. Lo and behold my card got blocked and was forced to go to one of your absolute useless branches because now I go to go and get a card there. If that is not enough I had just experienced a ***** call!! What happens???? Again a bunch of bull**** question which was answer honestly like the first time!!!! guess what sorry mam as a customer we actually feel a flying duck inconveniencing you once again!!! with our bull**** questions, we now again force you to go and stand in a row at one of our useless branches and wait to be serviced!!!!!!!!!!!!!!!!!!!!!!!!!!!