Standard Bank customer care sucks!!

3 Weeks ago we were granted a new bond with Standard Bank which we accepted. 2 Weeks ago I phoned Standard Bank after waiting 3 days for a promised call from their Building insurance department. I spoke to Vusi and then Paul who gave me a quote over the phone for Building insurance and also a verbal quote of R985 on Bond Loan Insurance on our lives if something happens to either of us the bond will be payed in full. Paul then promised he will email these quotes to me. I have been waiting for 3 days and than I phoned SB again. This time I spoke to Alicia and was transferred to another dept, spoke to Elishe, was transferred yet again, spoke to Jackie and finally got the quote emailed to me on the Building insurance. Since then, now a week and half I had to phone roughly 9 times to get the quote on the Bond Live Protector insurance and just being put on hold and listening to music for 25 min at a time which I am paying for. Eventually I have left a message on SB website they must phone me. I was phoned but this person only wanted to sell me a normal life insurance only for 1 person and I have told him I need it for the Bond Loan and on both me and my husbands name so if something happens to either of us the Bond Loan will be payed in full. After explaining he still insisted I must take a normal Life cover. Listen to what I am saying!!!!. After that I send SB an email on Tuesday at 10:30 and got an automated response they will phone me back. Been waiting and nothing. This morning at 8:30 Relfter called me to upgrade my 2other houses building insurance and I explained my predicament to him about the Bond Loan protector and he promised someone will call me back within 10 min. Helloooooooo, I am still waiting!!!! Standard Bank if this is the way you deal with old and new clients I will gladly take my business elsewhere. I have asked the correct dept to phone me on numerous occasions and after promises I still am waiting for that call