Standard Bank Customer Care seriously lacking

Dear Standard Bank, perhaps this is the only way to get your customer services to take a potential ***** inquiry seriously. On the 29th November I logged a customer care support ticker for multiple transactions for the same value on my SBSA credit card, Sello Khoza responded on the 1st December advising that Standard Bank cannot assist me. All I'm asking is for Standard Bank to tell me who the merchant is as I cannot work out from the name on the transaction. I'm not a bank, I dont have access to this type of information. I responded to Sello Khoza's email on the 1st December and I'm still waiting for a response. I only received 1 SMS of the transaction going through, perhaps its your system that is the issues. I want my money back!

I have been a loyal Standard Bank client for many years, help your customer!