Standard bank Customer care rudeness

Re: Standard bank customer care complaint. 29th April 2020 8.55 am I set up a generic virtual card with Standard bank about 2 weeks ago. I have twice a wanted to use it since that time but the payment app of the service provider did not allow it. So I phoned Standard Bank customer care this morning. Firstly I was forwarded to 3 consultants. The 3rd consultant, after listening to my query asked for my ID number. Since it was a general query about their virtual card I didnt see why she needed my banking details. So I asked her why she needed my banking details to answer a general query and without further ado or explanation she put the phone down on me........ie put me through to never ending music.....