QO
Quintus O
1 reviews | Active since Jun 2015
02 Nov 2020, 13:04
STANDARD BANK customer care is useless
Absolute terrible experiences in the branches . After waiting for more than an hour and 30 mins still no help from any consultants . There is literally a guy passed out on one of the couches here . How are we suppose to be safe during Covid times if we spend hours sitting in a strange place with more and more people coming in to the branch and nobody being helped . Also the email adress , online applications and debtcare centre is absolutely useless to say the least . Do not get any response after emailing at least 4 times . Absolutely useless bank with NO customer care. Even Tyme bank and some loansharks have better service than these branches.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Nov 2020, 13:22Good day Quintus,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's reply02 Nov 2020, 13:22
Official
Good day Quintus,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's replyOfficial
04 Nov 2020, 11:50Hello Quintus
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply04 Nov 2020, 11:50
Official
Hello Quintus
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***