Hellopeter
Share Your Experience
FB
Freda B

1 reviews | Active since Apr 2025

02 Apr 2025, 11:50

Standard bank customer car line

I have been with standard bank for a year now, it's difficult to get settlement letter, u can view on the app but print out or email it's difficult, they take long to answer calls. I want to move my Acc ASAP. It's pathetic really

0
Replies (4)
Standard Bank
Standard Bank's reply02 Apr 2025, 11:56
Official
Dear Freda

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
FB
Freda B's update02 Apr 2025, 12:14
Reviewer Update
Apology won't help I have been trying to get a settlement letter since this morning at 8,according to your App if I request for the letter it will show the amount and then email it, now since yesterday I have been waiting, that's why I'm making calls today, u need to upgrade ur system it can't be so difficult for one to get a settlement letter.
Standard Bank
Standard Bank's reply02 Apr 2025, 12:43
Official
Dear Freda

Our team will be in contact with you.

Please be on the look out for further feedback.

Kindest regards
Standard Bank Hello Peter Team 
***
 









Standard Bank
Standard Bank's reply03 Apr 2025, 11:10
Official
Dear Freda

We would like to thank you for giving us the opportunity to address your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
 Standard Bank Hello Peter Team 
***