Standard Bank Customer Call Centre

<p>FRUSTRATING!!!!!!!</p> <p>How can Standard bank consisnently (almost every time I call, which has been a lot recently due to poor service in general), be experiences "HIGH CALL VOLUMES". I swear that I have propably spent at least an average of 15 to 20 minutes each time I've called just to actually be able to eventually speak to a consultant (most of which I must say was able to assist in some way or the other). Surely as a result of this waiting time (and I am positive I cannot be the only person complaining about this) Standard Bank should considor employing more call centre operators, given the exuberant bank charges they do bill I would have assumed that this would be well within their budget?</p>